11/4/13 3:35 PM

Pax buyer beware: There are fakes out there. Thanks to Ploom fan Dana Rocco Macri for the informative video.

Ploom advises consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine Ploom products. Please feel free to reach out via our support page to find out more information about purchasing from Ploom.com or other authorized retailers and determining if a unit is fake.