Ploom is excited to launch a premium blend of matured, Golden Virginia pipe tobacco, for use with Pax. An all-around crowd-pleaser, Ploom’s Blend X pipe tobacco has a creamy mellow flavor and subtle aroma, enjoyed by all types of tobacco enthusiasts.
Your Pax oven screens should be replaced every few months. It's a great idea to periodically soak your oven screen with the Pax mouthpiece in isopropyl alcohol or warm, soapy water for a deep clean, which will help you get the most out of your screen. Ensuring the scalloped edges of the screen are free of build-up will increase vapor flow through the device.
Make sure your Pax is off and cooled before placing anything in the oven. Start by inserting one end of the screen in the corner furthest away from the vapor opening. By pushing down in the center, the screen should easily lock into place. Please note that it will sit slightly bowed in the back of the oven and should not be flush. Pushing down in each corner of the screen may help ensure it locks securely.
Ploom modelTwo heats our proprietary tobacco pods. Each single-serving Ploom pod is filled with 100% natural premium tobacco, ready to load and enjoy: no hassle, no mess, perfect every time. Pax is a loose-leaf vaporizer, designed for use with pipe tobacco, like our Blend-X. Pax can be packed with other loose-leaf botanicals, such as peppermint or chamomile, but does not work with Ploom’s pods.
Blend X is sold in a 50-gram tin. How much tobacco you want to use will depend on your preference. It is important to always fill your Pax oven at least half way and always pack firmly.
Pax was designed for use with loose leaf pipe tobacco, but not all tobaccos will work equally well. Our Blend X is crafted specifically for use in Pax, chosen for its excellent balance, aroma and overall vapor quality. Using tobaccos produced for use in cigarettes or hookahs should be avoided as they will not work well and may harm your Pax. Blend X is currently available exclusively on Ploom.com.
If your Pax mouthpiece action seems to be a bit sticky, or if your Pax LED indicator is displaying the temperature setting when your mouthpiece is in the “on” position, Pax mouthpiece lubricant will get your Pax running optimally again. It’s the same food-safe, water-soluble lubricant that’s applied to the mouthpiece during manufacturing. It enhances the detection sensor for the mouthpiece and keeps your Pax working smoothly. A quick application of Pax mouthpiece lubricant will ensure your Pax is performing at its best for you.
Application instructions are also available here: http://www.ploom.com/support#widget-manuals
Mouthpiece lubricant is available here: http://www.ploom.com/pax#related-products
See mouthpiece lubricant video here: http://www.ploom.com/pax#videos
Ploom's Support Hours are Monday through Friday, 9am - 5pm PST.
Didn't find what you're looking for in our FAQ? Need warranty support? Open a ticket with Ploom's knowledgeable support team using the form in our contact section. We'll reply back as quickly as possible. You can also send an email to email@example.com.
Prefer to be contacted by phone? We're happy to give you a call. Just submit a support ticket using our form and be sure to check the call box. Provide your phone number and preferred call back time. The Ploominati will give you a call as soon as possible!
Live chat is available Tuesday-Friday 11am to 4pm Pacific Time. If no one is available to take your chat, please submit a support request.
Weekend support requests will be answered on the following Monday.
Same day shipping for all orders placed before 2pm PST, Monday through Friday.
Orders placed after 2pm PST will ship the next business day. Tracking information is sent to the email provided during check-out, the day your order ships.
Free shipping is offered on all Pax orders within the US and Canada. Free shipping is generally provided through USPS priority shipping services or Canada Post.
Ploom Support encourages all customers to select " signature required for delivery" for added delivery insurance! Signature deliveries usually incur a small fee at check-out.
Pax is a precision device. It’s important to clean Pax on a regular basis. If you clean your Pax well, it shouldn’t need to be cleaned for at least a dozen or so uses to remain in top performance. Of course, the more the merrier! Please note, wetter tobacco may require more frequent cleaning.
Pax heats up and is ready to enjoy in as little as 30 seconds.
The Pax screen is a solid plate with a screen-like pattern, not actual holes. The design is unique to the industry, featuring a plate that channels vapors through the heating chamber.
The device has an on-board accelerometer. If the device sits still for 20 seconds, it goes into standby mode (lower heat setting, around 150C). Pick the device up or move it, and it will heat up to the last temperature setting selected. If the device sits still for 3 minutes, it will shut off. A bumpy car ride is enough motion to keep the device awake.
Lithium ion rechargeable internal battery charges via included plug-in charging dock and reaches full charge in under two hours. Charge lasts for up to 2 hours of continuous use. Battery is a 2600 mAh capacity. Temperature setting and use will affect the length of charge.
The Pax oven lid is secured with 2 neodymium magnets, the strongest type of permanent magnet made, used in the many applications in modern products that require strong permanent magnets, such as motors in cordless tools and hard disk drives. This ensures that the oven lid is secure and won’t be knocked loose in your pocket or bag. In addition, the lid is sub-flush. Something would have to press on one end and then something would have to lift the other end. You do not have to worry about the oven lid opening in a pocket or bag.
Pax is designed for use with pipe tobacco. Pax can be packed with other plant materials, such as peppermint, which we currently use in our modelTwo pod flavor kick-ass mint. Unlike our modelTwo, which can only be used with our pods, Pax is a loose-leaf vaporizer, and does not work with Ploom’s pre-packed pods. Ploom does not recommend or warrant non-tobacco use. Check out our user video to see the oven-filling process for further clarification. We strongly recommend avoiding products that have added liquids such as propylene glycol, glycerin, or e-juice both because it can drip into the device, and it can scorch the tobacco to the oven walls.
3 button-controlled temperature settings:
Low = 370F
Medium = 390F
High = 410F
Pax will work in cold weather conditions if it is kept above freezing temperatures. When out and about in freezing temperatures, keep Pax in your pocket when you aren’t using it to keep it dry. If you intend to store Pax below freezing temperatures, it must be warmed up above freezing temperatures and dry before you turn it on. If Pax appears dead, stick the device on the charger, and it should be ready to go again.
Pax can be charged at any state, full, empty, in between. Ploom has smart-charge technology: the efficiency of the battery is managed by the intelligence of the device. The device cannot be overcharged.
A couple minutes should be sufficient for the device to cool down. Always take precaution when handling a potentially hot device.
Pax is a high-power device that requires more charging voltage and power than USB can supply. USB cannot effectively charge Pax.
The original Pax charger accepts 100-120 volts. Pax chargers that accept 100-240 volts have begun shipping from Ploom.com, but we cannot confirm voltage for individual chargers. Please refer to charger label for voltage details.
Pax uses a proprietary, non-ceramic tuned thin film heater bonded to the laser-welded stainless steel oven, separate from the air path.
The vapor chamber is approximately 10mm (3/8″) deep.
Pax now features a bead-blasted anodized aluminum shell. This updated finish provides increased durability and improved consistency of finish.
The product exterior is anodized aluminum, like an Apple MacBook. It’s a durable, food-safe material that also spreads excess heat. All plastic components are food-safe engineering plastics of the highest quality available. The vapor path is constructed entirely from medical grade components.
Never put an open flame to the Pax oven.
Check-out our Authorized Store Locator, here on Ploom.com. We are working hard to maintain an updated list of all our authorized retailers across the United States and Canada. Don't see your local shop on our list? Please contact Ploom's support team, The Ploominati with your zip code and store of interest. We'll will happily look into that for you.
The Pax 10 Year Ltd. Warranty only applies to devices purchased through an authorized retailer.
Pax is currently only available for purchase in the US and Canada; Pax is not currently available in the UK / Europe.
Ploom’s new generation tobacco products will be marketed and sold in select countries outside the United States by JTI, a leading international tobacco manufacturer that Ploomhas formed a strategic partnership with.