Ploom is excited to launch a premium blend of matured, Golden Virginia pipe tobacco, for use with Pax. An all-around crowd-pleaser, Ploom’s Blend X pipe tobacco has a creamy mellow flavor and subtle aroma, enjoyed by all types of tobacco enthusiasts.
Ploom modelTwo heats our proprietary tobacco pods. Each single-serving Ploom pod is filled with 100% natural premium tobacco, ready to load and enjoy: no hassle, no mess, perfect every time. Pax is a loose-leaf vaporizer, designed for use with pipe tobacco, like our Blend-X. Pax can be packed with other loose-leaf botanicals, such as peppermint or chamomile, but does not work with Ploom’s pods.
Receive free shipping on any U.S. order over $65 at Ploom.com. We are unable to maintain a list of retailers, but we recommend asking your local retailer to carry Ploom if they do not already.
Blend X is sold in a 50-gram tin. How much tobacco you want to use will depend on your preference.
Pax was designed for use with pipe tobacco, but not all tobaccos will work equally well. Our Blend X is crafted specifically for use in Pax, chosen for its excellent balance, aroma and overall vapor quality. Using tobaccos produced for use in cigarettes or hookahs should be avoided as they will not work well and may harm your Pax. Blend X is currently available exclusively on Ploom.com.
If your Pax mouthpiece action seems to be a bit sticky, or if your Pax LED indicator is displaying the temperature setting when your mouthpiece is in the “on” position, Pax mouthpiece lubricant will get your Pax running optimally again. It’s the same food-safe, water-soluble lubricant that’s applied to the mouthpiece during manufacturing. It enhances the detection sensor for the mouthpiece and keeps your Pax working smoothly. A quick application of Pax mouthpiece lubricant will ensure your Pax is performing at its best for you.
Application instructions are also available here: http://www.ploom.com/support#widget-manuals
Mouthpiece lubricant is available here: http://www.ploom.com/pax#related-products
See mouthpiece lubricant video here: http://www.ploom.com/pax#videos
Contact Ploom via chat or email via the Support Page. Live chat is available Tuesday-Friday 11am to 4pm Pacific Time. If no one is available to take your chat, please submit a support request. Weekend requests will be addressed on Monday. Requests can also be submitted to firstname.lastname@example.org.
Orders ship within one business day of receipt of order. Orders will ship same day when submitted before 1pm PT on business days. You will receive an email with a link to track your order by 5pm PST the day your package ships.
Free shipping option available on all Pax device orders within the US.
For free shipping, shipping method is per Ploom’s discretion, generally USPS.
Pax is a precision device. It’s important to clean Pax on a regular basis. If you clean your Pax well, it shouldn’t need to be cleaned for at least a dozen or so uses to remain in top performance. Of course, the more the merrier! Please note, wetter tobacco may require more frequent cleaning.
Contact Ploom's support team, The Ploominati by filling out a Support Request Form located on our Support Page. Ploom Support hours are Monday through Friday, 9am - 5pm Pacific Time. Live chat with the Ploominati Tuesday-Friday 11am to 4pm Pacific Time. Requests can also be submitted by email to email@example.com. Weekend support requests will be addressed as quickly as possible the following Monday.
Yes, isopropyl alcohol can be used. The mouthpiece can be entirely submersed. Do not entirely submerge the oven lid; we recommend using a Q-Tip or something similar.
PLEASE NOTE: Do not use isopropyl alcohol on the temperature setting button underneath the mouthpiece. ALWAYS ensure the mouthpiece, lid and screen are dry before reassembling them.
Pax heats up and is ready to enjoy in as little as 30 seconds.
The Pax screen is a solid plate with a screen-like pattern, not actual holes. The design is unique to the industry, featuring a plate that channels vapors through the heating chamber.
The device has an on-board accelerometer. If the device sits still for 20 seconds, it goes into standby mode (lower heat setting, around 150C). Pick the device up or move it, and it will heat up to the last temperature setting selected. If the device sits still for 3 minutes, it will shut off. A bumpy car ride is enough motion to keep the device awake.
Lithium ion rechargeable internal battery charges via included plug-in charging dock and reaches full charge in under two hours. Charge lasts for up to 2 hours of continuous use. Battery is a 2600 mAh capacity. Temperature setting and use will affect the length of charge.
The Pax oven lid is secured with 2 neodymium magnets, the strongest type of permanent magnet made, used in the many applications in modern products that require strong permanent magnets, such as motors in cordless tools and hard disk drives. This ensures that the oven lid is secure and won’t be knocked loose in your pocket or bag. In addition, the lid is sub-flush. Something would have to press on one end and then something would have to lift the other end. You do not have to worry about the oven lid opening in a pocket or bag.
Pax is designed for use with pipe tobacco. Pax can be packed with other plant materials, such as peppermint, which we currently use in our modelTwo pod flavor kick-ass mint. Unlike our modelTwo, which can only be used with our pods, Pax is a loose-leaf vaporizer, and does not work with Ploom’s pre-packed pods. Ploom does not recommend or warrant non-tobacco use. Check out our user video to see the oven-filling process for further clarification. We strongly recommend avoiding products that have added liquids such as propylene glycol, glycerin, or e-juice both because it can drip into the device, and it can scorch the tobacco to the oven walls.
3 button-controlled temperature settings:
Low = 370F
Medium = 390F
High = 410F
Pax will work in cold weather conditions if it is kept above freezing temperatures. When out and about in freezing temperatures, keep Pax in your pocket when you aren’t using it to keep it dry. If you intend to store Pax below freezing temperatures, it must be warmed up above freezing temperatures and dry before you turn it on. If Pax appears dead, stick the device on the charger, and it should be ready to go again.
Pax can be charged at any state, full, empty, in between. Ploom has smart-charge technology – the efficiency of the battery is managed by the intelligence of the device. The device cannot be overcharged.
A couple minutes should be sufficient for the device to cool down. Always take precaution when handling a potentially hot device.
Pax is a high-power device that requires more charging voltage and power than USB can supply. USB cannot effectively charge Pax.
The original Pax charger accepts 100-120 volts. Pax chargers that accept 100-240 volts have begun shipping from Ploom.com, but we cannot confirm voltage for individual chargers. Please refer to charger label for voltage details.
Pax uses a proprietary, non-ceramic tuned thin film heater bonded to the laser-welded stainless steel oven, separate from the air path.
The vapor chamber is approximately 10mm (3/8″) deep.
Pax now features a bead-blasted anodized aluminum shell. This updated finish provides increased durability and improved consistency of finish.
The product exterior is anodized aluminum, like an Apple MacBook. It’s a durable, food-safe material that also spreads excess heat. All plastic components are food-safe engineering plastics of the highest quality available. The vapor path is constructed entirely from medical grade components.
Never put an open flame to the Pax oven.
Usually yes, depending on local laws and ordinances. Since Pax does not heat to combustion there is neither smoke nor second-hand smoke. We ask Ploomers to always be considerate, and explain to others how Pax works before using in public places.
Ploom has not been assessed as a smoking cessation device and is not marketed or sold as such.
We do not maintain a current list of retailers across the United States. Please contact Ploom's support team, The Ploominati with your local zip code or store of interest who will happily look into that for you. Please ask your local retailer to carry Ploom if they do not already.
P.S. United States orders over $65 at Ploom.com receive free priority shipping.
Pax is currently only available for purchase in the US and Canada; Pax is not currently available in the UK / Europe.
Ploom’s new generation tobacco products will be marketed and sold in select countries outside the United States by JTI, a leading international tobacco manufacturer that Ploomhas formed a strategic partnership with.